Autism Hwy
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Frequently Asked Questions

Question:  How do I sign up?

Answer: Visit http://www.autismhwy.com and click on the join now icon. From our Create an Account page, just provide us with your membership type, full name, email address, desired password, birth date, contact information, gender, a short bio, and a photo. After you complete the form, we will send an email to the address you provided. Clicking on the confirmation link will complete the sign up process.

 

 

Question:  What do I do if I do not receive my verification/confirmation e-mail?

Answer: Be sure to check your 'SPAM' box or junk mail folder...You can also add the following email to your "'white-list': admin@autismhwy.com. If you have any further issues please e-mail our support team at support@autismhwy.com. We are always here to help!

 

Question:    I forgot my password.

Answer: From the login page click on the link under the password box that says – Can’t access your account? – From there you will be able to enter your email address and we will send your password to your e-mail account on file.

If you are on any page other than the homepage, there is a login link in the upper right corner. From there you will see a link below that says – Forgot Password - From there you will be able to enter your email address and we will send your password to your e-mail account on file.

Question:    I am not receiving the email to reset my password.

Answer: If you're not receiving the email to reset your password, please check your email application's spam or junk folder or filter. Please note that some emails may be blocked by your ISP (internet service provider).

If you're still having trouble after this step, please email our support center for further assistance: support@autismhwy.com.

Question:    How do I change my username?

Answer: Go to Account Settings, which is located on the bottom left of every page. From this link you will be re-directed to the Account Settings page where you can edit your email, which is the username. Make sure to click submit to save your changes.

 

Question:   Why is my birth year not shown when attempting to register for AutismHwy.com?

Answer: AutismHwy.com is for adults only from the age of 13 years old and up. If you are younger than the age of 13 then you may not register for an account with AutismHwy.com.

Question:   How do I change my password?

Answer: Go to Account Settings, which is located on the bottom left of every page. From this link you will be re-directed to the Account Settings page where you can edit your password. Make sure to click submit to save your changes.

Question:    How do I change my notification settings?

Answer: Go to Account Settings, which is located on the bottom left of every page. From this link you will be re-directed to the Account Settings page where you can check or uncheck the notification box.  If checked, you will receive updates and notifications. Or, you may uncheck the box if you prefer to not receive notifications. Make sure to click submit to save your changes.

Question:   How do I deactivate my account?

Answer: Go to Account Settings, which is located on the bottom left of every page. From this link you will be re-directed to the Account Settings page where you can check the box next to – Deactivate Account – by doing so, you will deactivate your account. Make sure to click submit to save your changes.

Question:   How do I change who can view my profile?

Answer: Go to Account Settings, which is located on the bottom left of every page. From this link you will be re-directed to the Account Settings page where you can choose who can view your profile. Choose either: Only my friends or All users. Make sure to click submit to save your changes.

Or, you always have the option to deactivate your account so no one can see your information: Go to Account Settings, which is located on the bottom left of every page. From this link you will be re-directed to the Account Settings page where you can check the box next to – Deactivate Account – by doing so, you will deactivate your account. Make sure to click submit to save your changes.

Question:    I need to change my full name.

Answer: Go to My Account and click on General Information under Update Profile on the left column. From here you will be able to edit your name. Make sure to click Save Changes on the bottom.

Question:    I need to change the contact information in my account.

Answer: Go to My Account and click on General Information under Update Profile on the left column. From here you will be able to edit your contact information. Make sure to click Save Changes on the bottom.

Question:     How do I update my Profile?

Answer: Go to My Account and click on Update Profile on the left column. From here you will be able to choose which section of your profile you to update. Click on that section, make the necessary changes, and make sure to click Save Changes on the bottom.

Or, Go to My Account and click on Edit Profile under your name in the left corner.

Question:    How do I change my profile image?

Answer: Go to My Account and click on General Information under Update Profile on the left column. From here you will be able to edit your Profile Photo. Click Browse to select the image you wish to upload. Make sure to click Save Changes on the bottom.

Question:     How do I create a Photo album?

Answer: Go to My Account and click on Photo Gallery under Update Profile on the left column. From here you will click on + Create Album in the right corner.

You will enter the Album Name, Location (Where were these photos taken?), and a Description of the photos – click Create Album. Next you will be able to upload your images. Click browse and select each individual image you wish to upload to the album.

Question:    How do I add a video

Answer: Go to My Account and click on Videos under Update Profile on the left column. From here you will click on + Upload Video in the right corner.

You will enter the Video Title.  Click browse and select the video you wish to upload – click Add Video.

Question:     How do I find friends?

Answer: You can do a quick search for friend’s name in the blue search bar on the upper right corner of every page. Or, you may go to My Account and click on Find Friends on the left column. From here you will be able to enter more detailed search information.

Question:     How do I add a friend?

Answer: You can do a quick search for friend’s name in the blue search bar on the upper right corner of every page. Or, you may go to My Account and click on Find Friends on the left column. From here you will be able to enter more detailed search information.

Once you locate your desired friend, click on +Add as a friend. A box will pop up. Click Send Request. Your desired friend will need to confirm your friendship before you are confirmed friends.

Question:     How do I get answers to an Autism/Aspergers Syndrome related questions?

Answer: Please visit the Forum to ask specific Autism/Aspergers Syndrome related questions. You may also find informative information on the Autism Blog, and through the Article section.

If you wish to see something specific added to website, or need further assistance, email us feedback@autismhwy.com and we will see what we can do to help.

Question:     How do I send messages to my friends?

Answer: Go to My Account and click on My Inbox on the left column. From here you will see a box that says New Message. Click on this and you will see a drop-down menu with all of your friends. Select the friend you wish to send the message to, and insert a subject and the message. Click Send to complete the message.

Question:     How do I update my page?

Answer: Go to My Account and click on My Page on the left column. From here you will see an empty box. Write your wall post in this box and click on the Share button. This will be visible for others to see.

Question:     How do I add icon/images to my page posts?

Answer: Go to My Account and click on My Page on the left column. From here you will see an empty box. Write your page post in this box and click on the Attach button under the box. Click on the icons you wish to upload. Click Share the button once you are finished. This will be visible for others to see.

Question:    How do I comment on someone else’s page post?

Answer: Click on the word Comment located under a page post. You will be able to leave a message about the post.

Question:    How do I get back to the homepage?

Answer: You can always return to the homepage by clicking on the logo in the upper left corner.

Question:    How do I check my messages?

Answer: Go to My Account and click on My Inbox on the left column. From here you will see all of the messages in your inbox. The newest message will be listed first, and all unread messages will be in light blue. Read messages will be white. You may delete your message, or mark it as unread is you wish.

In the upper right, you will see the options – Show: All | Unread – you may choose All to see all messages in your inbox or choose Unread to only see the unread messages.


Question:     How do I advertise on AutismHwy.com?

Answer: You may download the media kit for pricing and advertising options. Click on the Advertise link on the bottom of the page.

Question:    How do I suggest an upcoming event?

Answer: Go to the Find an Event page. You will find a link that says – share the event details – click the link to email your suggestion, or send to events@autismhwy.com.

Question:     How do I suggest a specialist?

Answer: Go to the Find a Specialist page. You will find a link that says – share the specialist information – click the link to email your suggestion, or send to specialist@autismhwy.com.

Question:    How do I submit an article?

Answer: Go to the Articles page. On the upper left corner you will see – Click Here to Submit an Article – from there you will select the article category, insert the article name, write a short description and click Add Article.

We will review your article and post those we find to be relevant information to share with others.

Question:   I submitted my article but it has not yet been posted.

Answer: We will review your article and post those we find to be relevant information to share with others. Due to the volume of submissions at the time it may take longer than other times to see articles posted. We do reserve the right to choose articles at our discretion.

We thank you for any and all submissions, and apologize for any that do not make it up on the website.

Question:    What web browsers does Autism Hwy support?

Answer: Please make sure that you are using one of the supported browsers below:
PC:
•    Internet Explorer 7.0 and 8.0
•    Firefox 2 or 3
Mac:
•    Safari 3.0
•    Firefox 2 or 3

Question:    AutismHwy isn't working correctly and I'd like troubleshooting information.

Answer: The problems you are experiencing might be caused by your web browser. Follow the instructions below to clear your browser's cache. Please note that we only support the browsers listed below and strongly recommend that you update your browser to the newest version available.

Internet Explorer 6.0
•    On the Internet Explorer Tools menu, click Internet Options.
•    The Internet Options box should open to the General tab.
•    On the General tab, in the Temporary Internet Files section, click the Delete Files button.
•    From the same tab, select "Delete Cookies."
•    Click "Close" and restart the browser.

Internet Explorer 7.0
•    On the Internet Explorer Tools menu, click "Delete Browsing History."
•    In the Temporary Internet Files section click on "Delete Files" and select "Yes."
•    In the Cookies section click on "Delete Cookies" and select "Yes."
•    Click "Close" and restart the browser.

Safari
•    Open Safari.
•    Select Empty Cache.
•    Click Empty on the 'Are you sure' message box.
•    Exit and relaunch the browser.
•    To delete your cookies, select preferences, then click on: security tab->show cookies->remove all

Firefox 1.5 for PCs
•    Click Tools and select Options on the Firefox menu bar.
•    Click the Privacy Icon on the Option menu bar to open the Privacy Properties.
•    Click Clear across from the Cache option.
•    Click Clear across from the Cookies option.
•    Click Ok to return to the browser main page.
•    Exit and relaunch the browser.

Firefox 1.5 for Macs
•    On the Firefox menu bar, click Firefox and select Preferences in the dropdown menu.
•    On the Preferences menu bar, click the Privacy Icon to open the Privacy properties.
•    Click the Cookies tab. Select "Clear Cookies Now" to clear cookies.
•    Click the Cache tab. Select "Clear Cache Now" to clear cache.
•    On the Firefox menu bar, click Firefox and select Quit Firefox.
•    Relaunch the browser.

Firefox 2.0 for PCs
•    Click Tools and select Options on the Firefox menu bar.
•    Click the Privacy Icon on the Option menu bar to open the Privacy Properties.
•    In the Cookies section, click "Show Cookies" and then "Remove All Cookies."
•    In the Private Data section, click on "Settings" and make sure the box next to "Cache" is checked before selecting "OK."
•    Click on the "Clear Now" link.
•    Exit and relaunch the browser.

Firefox 2.0 for Macs
•    On the Firefox toolbar, click Tools and select "Clear Private Data"
•    Make sure that Cache and Cookies are selected
•    Click on "Clear Private Data Now"
•    Exit and relaunch browser.

If the above instructions do not resolve your issue, the problems that you are experiencing are probably being caused by your internet browser. We recommend that you install the most recent version of your particular browser. If this does not work, try switching to a different supported browser (Safari and Firefox on Macs; Internet Explorer and Firefox on PCs).

Question:     How do I report abuse?

Answer: You many report abuse by click on the "Report Abuse" link  next to each member's photo, video, wall post, or comment. You may also send an email to abuse@autismhwy.com.

 

Question:     How do I share Autism Hwy with friends?

Answer: Feel free to share AutismHwy.com with all of your friends. Click on the link at the bottom of each page to direct you to our "Share AutismHwy.com" page which will guide you to spreading the word about AutismHwy.com.

 

Question:     I have an interesting story and would like to be featured on the AutismHwy.com Blog! How do I submit my information?

Answer: If you feel that you have an interesting story about yourself or a loved one that is associated with Autism or Asperger Syndrome then please submit your name, age, member supporting (or self), any photos or videos you would like featured and a brief story about yourself to: featured@autismhwy.com. We look forward to hearing more about you!

 

 


Please contact our Support Center for any other issues.
Email:
support@autismhwy.com

 

 

 

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